Ngage Live Chat

Ngage Live Chat provides a 24/7 live chat support service that employs trained operators to interact with website visitors, aiming to improve conversion rates through immediate engagement. The service utilizes proprietary application and script code technologies to deliver detailed chat transcripts and visitor contact information, facilitating efficient communication and intake processes.

• Industry: Client Intake / BD
• Location: Austin, Texas, United States
• Founded: 2008-01-01
• Website: https://www.ngagelive.com

Product & Features

• Provides 24/7/365 live chat service with fluently Spanish-speaking operators.
• Transfers live chats directly to your phone line with a customizable queue system.
• Enriches chat leads by finding missing visitor details using publicly available information.
• Integrates with CRM systems, legal directories, social media, and Google Analytics 4.
• Summarizes and categorizes chat conversations for quick lead assessment and action.
• Offers a client portal to manage chat settings, notifications, and performance reports.
• Enables website visitors to book appointments directly and request reviews from chatters.

Notable Customers

• Sevenish Law Firm
• Chris Hudson Law Group
• The Sader Law Firm
• Finz & Finz
• Nadrich & Cohen, LLP
• Nahrgang & Associates, P.C.
• Attorney Dean Boyd
• Sumner Group
• Harding & Associates
• Turley, Redmond, Rosasco & Rosasco, LLP
• Consultwebs.com
• Michael T. Gibson P.A.
• Mainetti & Mainetti
• Podium
• Internet Brands

Recent News

• Ngage Consumer Assistance - Helping Non-Relevant Chat Visitors (2021-05)
• Ngage Live Chat Client Performance Reports (2020-09)

Integration partners

• Facebook
• Google (Other)
• Instagram

Similar Companies

• Aaru
• Alacrity Law
• Alira AI
• Alt-X
• Atty.ai
• BD4

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