Abstrakt
The main product is a real-time call guidance platform that enhances agent performance through automated playbooks, recommended responses, and call scoring, while also addressing compliance and risk management. It employs technologies such as automated quality assurance, conversational intelligence, and sentiment analysis to streamline call processes and improve operational efficiency.
- Category: Knowledge Management
- Location: Phoenix, Arizona, United States
- Founded: 2020-01-01
- Total funding: 1828487
- Website: https://abstrakt.ai
Product & Features
- Abstrakt provides real-time agent assist and guidance, launching playbooks based on customer interactions.
- It triggers recommended responses in 0.2 seconds to address challenges during calls.
- The software identifies and addresses QA issues in real-time, enhancing compliance and risk management.
- Call sentiment analysis allows sorting by customer experience, reducing subjectivity in evaluations.
- Post-call automation generates summaries and notes automatically, cutting agents' post-call work in half.
- Abstrakt offers real-time conversational intelligence reporting to analyze call outcomes effectively.
- The platform significantly reduces the time needed for QA feedback, improving efficiency in coaching.
Notable Customers
- MJR Capital Services
- Jeffcoat Lawyers
- Customer Acquisition Group
- Notable
- CRF Solutions
- Johnson & Johnson
- Blue Signal
- Plate IQ
- America's Preferred Home Warranty
- Unleashed Brands
- Conserve
- State Collections
- American Standard
- FHCann
Integration partners
- 8x8
- Amazon (Other)
- CallRail
- Cisco
- Dialpad
- Five9
- Google (Other)
- Litify
- Microsoft Teams
- RingCentral
- Salesforce
- Slack
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Frequently Asked Questions
What is Abstrakt?
The main product is a real-time call guidance platform that enhances agent performance through automated playbooks, recommended responses, and call scoring, while also addressing compliance and risk management. It employs technologies such as automated quality assurance, conversational…
What does Abstrakt do?
Abstrakt provides real-time agent assist and guidance, launching playbooks based on customer interactions. It triggers recommended responses in 0.2 seconds to address challenges during calls. The software identifies and addresses QA issues in real-time, enhancing compliance and risk management.
Who are Abstrakt's customers?
Abstrakt's customers include MJR Capital Services, Jeffcoat Lawyers, Customer Acquisition Group, Notable, CRF Solutions, Johnson & Johnson.
What category does Abstrakt fall under?
Abstrakt is a legal technology company in the (BoL): Knowledge Management category.
Where is Abstrakt based?
Abstrakt is based in Phoenix, Arizona, United States.
When was Abstrakt founded?
Abstrakt was founded in 2020.